error while unpacking program code LP5

[iain williams]

Hi

BBP (latest version) was working fine. Now I cannot open BBP at all. I get the message

Error while unpacking program. code lp5. Please report to author.

I have re-booted the PC and reinstalled but have the same problem. I even tried to reinstall an earlier version and still I receive the error code.

The only change that has been made to the PC is the addition of a firewall programme from CA Associates, but I fail to see how this would affect the opening of a already installed programme.

What's the problem - please help?

Thanks Chris..............Iain

[Chris Breeze]

I have contacted the company that provides the software protection libraries used by BreezeBrowser Pro about this. They say that there have been problems recently with CA firewall and antivirus software interfering with the running of installed apps like BBPro. They have raised a support ticket with CA and suggest disabling or removing the CA software until the problem is fixed.

[iain williams]

Thanks Chris. It does indeed appear to a result of the installation CA (Computer Associates) firewall, spam, spy and virus protection. Downloader Pro also does not operate (same problem as BBP).

Have you been given any indication as to when CA will rectify this fault? :eek:

Thanks.....Iain

[DavidB]

It may be that the CA Antivirus package allows you to set exceptions (files to be excluded from scanning. If so, this would provide a temporary fix).

[jeppefb]

I have also just recently installed CA's ISS3 (an upgrade from ISS2), and I have met exactly the same problems. I am just now thinking about removing it again, but I have submitted a request to their technical support (before I saw that Chris had written to them).

Greetings
Jeppe

[Chris Breeze]

I'm told that CA should have a fix early next week.

[iain williams]

I have done some very time consuming testing and have discovered that the problem seems to lie in the CA spyware programme.

I downloaded and installed the CA firewall, and BBP and DLP worked flawlessly after altering firewall settings several times.

I then downloaded and installed the CA virus checker and once again everything worked flawlessly.

I then downloaded the CS spyware programme and immediately BBP and DLP did not work (would not open).

I removed the spyware programme and now everything works again.

The solution at the moment I beleive is to NOT use the spyware programme. On my PC virus checker and firewall work OK.

On another note, I installed both programmes as seperate programmes. I DID NOT install the security suite.

Lets hope for a better solution in a week or so. Best...........Iain

[iain williams]

Chris

When CA give you the go ahead that BBP and DLP are operational with their products, can you please add a note to this thread so all concerned will know. Many thanks Chris. Best.....IAIN

[Chris Breeze]

Thanks for isolating the problem to CA's spyware app. I'm not dealing with CA directly, it's the suppliers of the software protection libraries used by BBPro (and many other apps) who have contacted them. I will ask them to let me know when CA fix the problem.

[iain williams]

Thanks Chris. Best.....IAIN

[Chris Breeze]

The latest information is that CA will have a fix "very soon now". In the meantime they have provided the following info to workaround the problem:

1. Go to registries: HKLM\Software\ComputerAssociates\ITMRT
2. Go to InjectExclude subKey.
3. Add (Ex. BreezeBrowser.exe) to the list
4. Reboot